T-Mobile Fiber – T-Mobile said service has been restored for many users, but customers in North Carolina, South Carolina, Georgia, and Virginia reported still being offline as an outage that began Thursday morning stretched into Friday.
When T-Mobile Fiber service first went dark early Thursday morning, many customers assumed it would be a short interruption. By Friday. the expectation had curdled into frustration—especially for people across North Carolina. South Carolina. Georgia and Virginia who said they remained unable to get online.
The disruption surfaced early Thursday morning and stretched into a second day. Several customers reported being offline for more than 24 hours, with complaints pouring in on social media and on outage-tracking websites.
T-Mobile acknowledged Friday that not everyone had regained service. In a post on X. the company’s support account wrote. “We know some T-Fiber customers are still experiencing service disruptions. and we apologize for the inconvenience.” The same message added. “Service has been restored for many. and teams continue working as quickly as possible to fully restore service.”.
For many residents, that acknowledgement didn’t match what they were experiencing at home. Some described receiving messages saying service had been fixed while their connections still wouldn’t work.
John Callaham of Greer, South Carolina, posted a complaint directed at T-Mobile Help, saying, “Don’t send emails out to your customers like me saying the outage for your T-Mobile fiber internet is fixed when it’s clearly not back up.”
Another Georgia customer said they received an automated notification that their internet was restored at 3:26 AM EST. but they were still unable to connect. “Received email that internet is restored at 3:26 AM EST. Nope, still not restored,” the customer wrote in a discussion forum on Downdetector, adding, “Been out for over 29 hours now.”.
The outage appeared to primarily affect T-Mobile Fiber, the home broadband business the company built in part through its acquisition of regional provider Lumos, rather than T-Mobile’s wireless network.
In North Carolina, customers in High Point, Burlington, Lexington, Thomasville and Wilmington reported prolonged outages. Several said service briefly returned before failing again hours later.
As the outage continued. the contrast between company messaging and customer access became the story itself: T-Mobile said service was restored for many. while a growing number of households kept reporting that they were still stuck offline—counting the hours. refreshing connections. and waiting for a fix they said they could not yet confirm.
T-Mobile Fiber outage T-Fiber customers North Carolina South Carolina Georgia Virginia Lumos acquisition Downdetector service disruptions