Amazon FTC – Thirty days remain for some Amazon Prime customers to file claims for money tied to an FTC settlement that followed allegations Prime sign-ups were hard to cancel. The court’s criteria narrow eligibility to specific sign-up dates and failed cancellation attemp
For some Amazon Prime customers, the countdown is already running out. The window to file a claim for money under a Federal Trade Commission settlement closes on July 27. with the second wave of payouts tied to how and when a Prime subscription was started—and what happened when a customer tried to cancel.
The deadline matters because it is the last chance. for those who qualify. to move from automatic consideration to an application process. Payments in this phase depend on the eligibility rules laid out in a court order. and the settlement website says eligible customers should have received notice by email or mail.
Amazon’s settlement stems from an FTC lawsuit that dates back to 2023 and challenged Prime subscription and cancellation practices. The company agreed in September 2025 to resolve the antitrust case with a $2.5 billion payment. after allegations that Amazon coerced consumers into enrolling in Prime and then made cancellation difficult. Amazon denied wrongdoing and said it works to “make it clear and simple for customers” to cancel their Prime membership.
Within this settlement, customers are not all treated the same. A court order says eligibility requires customers to meet two criteria:
First, the sign-up date. Customers signed up for Prime between June 23, 2019, and June 23, 2025.
Second, an attempt to cancel or a specific type of enrollment. Customers must have unsuccessfully tried to cancel their Prime subscription, or they must have signed up through what the documents call a “challenged enrollment flow.”
That “challenged” flow is tied to particular pages on Amazon’s website, including the “Universal Prime Decision Page, the Shipping Option Select Page, Prime Video enrollment flow, or the Single Page Checkout,” according to the court order.
Eligible customers in this phase also face a usage limit. Only customers who used their Prime benefits 10 or fewer times over any 12-month period of enrollment can submit a claim in the current phase of payouts.
How to file a claim
Eligible customers must submit a claim to receive payment during this phase. The settlement website says the quickest way is to file through the online portal by filling out the claim form, with submissions then reviewed for eligibility.
Customers can also submit a claims form by email by sending it to info@subscriptionmembershipsettlement.com.
The submission deadline is July 27.
How much money is available
Customers can receive up to $51 from the settlement. The settlement website ties the amount of each customer’s payment to the total amount of Amazon Prime membership fees paid throughout the duration of their subscription.
When payments will be sent
For the second wave, the claims submission window runs for 180 days until July 27. After forms are received, Amazon has 30 days to review each claim form. The settlement website says payments will go out by September after a form is approved.
Automatic payments were part of the first wave. Those payouts were sent between Nov. 12 and Dec. 24, 2025.
The timeline and the narrow set of eligibility rules leave little room for uncertainty: sign-up dates must fall within the court-ordered window. and customers must be able to show either an unsuccessful cancellation attempt or enrollment through the specific “challenged” page flows. For those who fall into the eligible group, July 27 is the key date that determines whether a claim moves forward.
If you are not sure whether you fit the criteria, the settlement website’s process is designed around notices it says eligible customers should have received by email or mail—followed by the claim form review once submissions are made before July 27.
Amazon FTC settlement Prime subscriptions July 27 claim deadline Federal Trade Commission Melina Khan Prime cancellation antitrust settlement $2.5 billion