StubHub sued – StubHub is facing a federal lawsuit in New York from World Cup customers who say they bought tickets only to find orders revoked, tickets missing, and refunds delayed or never delivered. The plaintiffs are seeking class-action status, damages, and an order bar
For weeks, World Cup fans have been posting about one brutal pattern: tickets that never arrive, orders canceled at the last minute, and hours spent trying to untangle mismatched systems between FIFA’s ticketing and outside resale platforms.
This week, two of those customers brought the fight into federal court.
Julia Reeker Moghal and Reuben Renteria—both of California—filed suit this week in federal court in New York against StubHub. They allege the ticket reseller’s “false and misleading” sales practices left them without the World Cup tickets they paid for in last month’s group stage matches. The lawsuit asks to be certified as a class action. arguing Moghal and Renteria are among hundreds or even thousands of fans who purchased tickets only to find those tickets “did not exist. were revoked without any forewarning. or had been erased” after FIFA determined there was “poor digital infrastructure.”.
Moghal and Renteria are seeking monetary damages. They also want a court order barring StubHub from selling World Cup tickets and directing that any profits from those sales be turned over to affected customers.
StubHub declined to comment on the lawsuit. In a statement. the company said its “singular goal is to get fans into events.” It added that its “FanProtect Guarantee provides replacement tickets or a full refund. ” and said the World Cup is no different. StubHub argued that the problems fans have experienced are largely driven by issues with the event organizer’s ticketing infrastructure.
FIFA, meanwhile, said it “has no visibility over, or control of, secondary market ticket transactions carried out on third-party platforms,” and rejected the idea that “functional issues being experienced by users of third-party platforms” stem from FIFA’s ticketing infrastructure.
The dispute is playing out in the space between what fans thought they were buying and what the underlying ticket system ultimately allowed.
The lawsuit says Moghal paid $1. 905 for three tickets to the June 18 Switzerland-Bosnia and Herzegovina match at SoFi Stadium in Inglewood. California. but never received the tickets and never got a refund. which would violate the guarantee StubHub says it offers. As the match approached. Moghal was given conflicting information about her order: first receiving notice the tickets were ready. then learning StubHub canceled her order. then being told the tickets would be delivered after all.
After the initial cancellation, she spent hours on the phone with StubHub, the lawsuit says. StubHub told her the order would remain canceled. then reversed course and promised the tickets would arrive an hour before the match. Moghal drove to the stadium and waited in line—but never received the tickets. She was later promised a refund, but the lawsuit says she never received one.
The complaint says Moghal would not have purchased the tickets if she had known “that StubHub was either unable to deliver or not authorized to deliver her World Cup Tickets to her.”
Renteria’s account follows a similar path, with a different kind of cost. The lawsuit says he paid $2. 294 for two tickets to the June 18 Mexico-South Korea match in Guadalajara. Mexico. but never received them. He, too, received notice his tickets were ready, only to learn StubHub canceled the order. The lawsuit says he was refunded only after “significant complaints to StubHub. ” and that he had to absorb the cost of traveling to Mexico without the tickets.
Under FIFA’s own marketplace, the organization adds a 30% surcharge to every resold ticket—15% from the buyer and 15% from the seller. FIFA has encouraged fans to buy tickets through that official channel.
In the lawsuit, fans are asking the court to treat the consequences as more than inconvenience—pushing toward damages, a class-action framework, and an effort to stop StubHub from continuing World Cup ticket sales while the dispute is litigated.
StubHub World Cup tickets ticket cancellations federal court New York FanProtect Guarantee FIFA secondary market class action lawsuit digital infrastructure
So they sold tickets that never existed? Wild.
StubHub always says “guarantee” but somehow it’s always refunds “delayed.” Like how long do we gotta wait, weeks? If FIFA has the issues then why am I buying from StubHub in the first place.
I saw someone mention FIFA’s ticketing was “poor digital infrastructure,” so I’m guessing StubHub just got blamed but didn’t do anything. Also didn’t they offer replacements? Seems like if they can’t replace then sure sue, but class action feels like extra.
This is why I don’t trust resellers. You think you’re good and then “revoked at the last minute”?? that’s shady. And turning profits over to customers sounds nice but knowing lawsuits it’ll take forever. Watch StubHub say it’s FIFA again, like always, and fans end up in the middle trying to log into four different systems smh.