Technology

Former US execs plead guilty over tech support fraud

Two former executives of a call-tracking and analytics company pleaded guilty to concealing a years-long tech support fraud scheme, including providing phone numbers and call services to customers they knew were running scams. Adam Young and Harrison Gevirtz a

For years, fraudulent pop-up ads told strangers their computers were infected—and then routed them to call centers promising help for a fee. Behind that script, two former executives say they helped keep the machine running.

Former CEO Adam Young of Miami, Florida, and former CSO Harrison Gevirtz of Las Vegas, Nevada pleaded guilty to a misprision of a felony charge. The plea carries a maximum penalty of three years in federal prison, a fine of up to $250,000, or both. They are scheduled for sentencing on June 16.

Court documents describe how Young and Gevirtz operated the C.A. Cloud Attribution, Ltd. business—using the C.A. Cloud tradename—between early 2017 and April 2022. The company provided telephone numbers. call recordings. call forwarding. and call-tracking services to many customers they knew were engaged in telemarketing and tech support fraud scams.

Prosecutors say the fraudsters behind those schemes used deceptive pop-up ads on users’ computers. falsely claiming systems were infected with malware. Victims were then directed to call center agents who demanded hundreds of dollars for technical services that never existed. with scammers impersonating Microsoft and Apple in some cases.

Some scams also involved remotely accessing victims’ computers. In some instances, prosecutors allege scammers stole personal and financial information and used it to withdraw funds without authorization.

Young and Gevirtz. the court filings say. knew some of their customers were involved in fraud schemes but did not report the activity to law enforcement. Instead. prosecutors allege they advised customers to use large pools of rotating telephone numbers to reduce complaints and prevent account terminations.

The filings also allege the pair directed their company’s sales staff to market services to businesses they knew were engaged in fraud. At times, they even introduced fraudsters to one another to buy and sell calls.

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The FBI described the consequences as personal and wide-reaching. Ted E. Docks, special agent in charge of the FBI’s Boston Division, said: “What the CEO and CSO of this well-known call tracking and analytics company did was downright despicable.”

He added that. “By their own admission. they willfully profited from telemarketing and tech support scammers. here and abroad. who preyed on the elderly. exploited the vulnerable. and drained victims of their life savings and peace of mind. Behind every fraudulent call was a real person left frightened, humiliated, or financially shattered.”.

The plea also points to a call center operation connected to the scheme. Young and Gevirtz owned and operated a call center in Tunisia from 2016 through April 2022. Prosecutors allege that some employees there engaged in tech support fraud that included fraudulently accessing victims’ computers via compromised links. posing as an official technical support service. and sending false invoices.

The broader crackdown momentum is visible in the sentencing of others tied to the same crime pattern. In August 2024. the leader of a tech support fraud scheme was sentenced to seven years in prison after collecting more than $6 million from at least 6. 500 elderly victims in the United States and Canada.

The numbers also reflect how persistent the problem has been. In the FBI’s 2025 Internet Crime Report, Americans lost at least $2.1 billion to tech support fraud last year. The figure was based on data collected from nearly 48. 000 complaints received by the FBI’s Internet Crime Complaint Center (IC3) in 2025.

tech support fraud call tracking analytics company FBI misprision of a felony Adam Young Harrison Gevirtz C.A. Cloud Attribution call center Tunisia Internet Crime Report

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